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Better communication is key to improved workplace performance: Ask HR


Johnny C. Taylor Jr.

Johnny C. Taylor Jr., a human resources expert, is tackling your questions as part of a series for USA TODAY. Taylor is president and CEO of the Society for Human Resource Management, the world’s largest HR professional society.

The questions are submitted by readers, and Taylor’s answers below have been edited for length and clarity.

Have a question? Do you have an HR or work-related question you’d like me to answer? Submit it here.

Question: My company really doesn’t value communication between managers and their direct reports. There’s often a disconnect between leadership and everyone else. I want to recommend better ways for us all to communicate, such as shared documents or instant messenger chats, but I also don’t want to overstep. How should I handle this?

Johnny C. Taylor Jr.: I’m sorry to hear your company isn’t prioritizing communication. When it’s emphasized and optimized, workplaces create cultures where employees can grow, thrive, and drive organizational success.



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