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How to get help during coronavirus


The Social Security Administration is closing its offices throughout the country to protect workers and benefit recipients from the coronavirus pandemic.

The administration closed the offices as of Tuesday, March 17, and is directing beneficiaries to seek online help to resolve any issues. If recipients can’t find help online, they can call.

“This decision protects the population we serve—older Americans and people with underlying medical conditions—and our employees during the Coronavirus (COVID-19) pandemic,” the SSA said in a statement. “However, we are still able to provide critical services.”

Here’s what you need to know about the Social Security offices shutdown:

How long will it last?

That’s currently unclear. The administration did not specify a projected end date. Like many other establishments, it’s likely dependent upon the course of the pandemic. 

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