As normal everyday life grinds to a halt amid the coronavirus pandemic, some of the nation’s biggest retailers have temporarily closed thousands of stores to help stem the spread of the virus.
Not everyone is deserting their posts. Grocery stores, gas stations and pharmacies are keeping their doors open to help people stay stocked with essentials, though many are shortening store hours to clean and restock. Walmart, the world’s largest brick-and-mortar retailer, shortened hours beginning Thursday, for the second time in less than a week.
Those stores are joined by office supply and home improvement chains which say they, too, provide essentials. Among the justifications: they provide products people – including first responders – need in a natural disaster. Others say they sell supplies that people need to work and school their children from home.
Will your store stay open?:Bed Bath & Beyond temporarily closing half of its stores due to coronavirus pandemic
And then there are retailers like GameStop and Barnes & Noble, who, as of Thursday afternoon, were staying open with reduced hours and announced steps to implement social distancing. But public experts say these stores don’t fulfill a critical need in the same way as pharmacies and home improvement stores.
“We have a very short window to prevent this crisis from turning into a catastrophe,” said Leana Wen, an emergency physician and public health expert at George Washington University. “So, it is the responsibility of every person to do their part to not do anything that’s not essential.” She said all non-essential stores should close to help stop the spread of the virus.
Dr. John Swartzberg, a professor of infectious diseases at the University of California, Berkeley, School of Public Health, said stores providing essentials must remain open, but others should close.
“The more people interact with other people, the more the opportunity to spread,” he said. “Stores are a perfect place for viruses to transmit, especially when they are crowded.”
Providing essentials during COVID-19 crisis
Walgreens stores nationwide have adjusted hours. Most locations, including 24-hour stores, will be open from 9 a.m. until 9 p.m. The drive-thru at 24-hour pharmacy locations will remain open for pick up of prescriptions and other select products. Competitor CVS wasn’t making a similar move as of Thursday afternoon.
“We currently have no plans to close stores or alter hours of operation unless directed to do so,” T.J. Crawford, CVS Health vice president, external affairs, said in a statement to USA TODAY.
Lowe’s hadn’t changed hours at its nearly 2,000 stores as of Thursday either, spokeswoman Jackie Pardini Hartzell said, noting “stores continue to stay open as we are providing essential supplies for customers, government officials and first responders.”
Rival Home Depot is temporarily shortening hours and closing nightly at 6 p.m., spokeswoman Margaret Smith told USA TODAY, adding the retailer is “committed to keeping stores open just as we always do during times of crisis and natural disaster.”
Staples and Best Buy also are staying open with shorter hours.
Staples said in a statement to USA TODAY that it plans to remain open “to support local communities in their new realities of working and learning from home.”
Best Buy has reduced hours and, on March 23, will begin permitting a small number of customers into the store at a time and is working to enhance its curbside service, CEO Corie Barry said in a letter to customers.
“You are turning to us for help getting the technology that allows you to continue running a small business or shift your usual job from an office setting to your home,” Barry said. “You are turning to us to help your children continue their education outside of their classroom.”
On Thursday, GameStop took flak for comments made in an internal staff memo, obtained by gaming website Kotaku, that said officials believed the chain should be “classified as essential retail.”
In a statement to USA TODAY on Thursday, the company said while it is best known for selling game and home entertainment systems, it also has a “wide array of products and devices that are important to facilitate remote work, distance learning, and virtual connectivity.”
GameStop, which has 5,500 stores in 14 countries, said it was complying with state, county, city and local ordinances and would adjust to future developments.
“As millions of Americans face unprecedented challenges adapting to virtual learning, working and interaction, there is significant need for technology solutions and we are one of many providers of these products that are remaining open at this time,” GameStop’s statement said. “While there are many businesses and organizations far more critical than ours, we believe we can have a positive impact during this very challenging time.”
Bed Bath & Beyond announced Thursday that it was temporarily closing 800, but plans to keep around 700 “essential” stores open with reduced hours.
Coronavirus and Walmart:Walmart is cutting hours starting Thursday at stores nationwide, adding senior shopping hour
Social distancing, curbside pickup
Curbside pickup is coming of age during the pandemic, both with restaurants and retailers.
While Dick’s Sporting Goods closed all of its stores Wednesday, it will continue to offer curbside pickup for online orders. So will Nordstrom, which closed its department stores Tuesday.
GameStop is offering curbside delivery, only allowing 10 customers in stores at a time and creating a 6-foot parameter between customers in checkout lines, Gary Riding, the company’s senior vice president of store operations, said in a statement to USA TODAY.
Riding said the gaming company has implemented the changes “so that we can be there for our customers as they are looking for sources of normalcy in their life during this stressful time.”
In an email to customers, Barnes & Noble asks customers to observe social distancing and understand “why we have removed the usual seating and similar furniture.” Planned events through the end of April have also been canceled.
Tough decision: Stay open or close?
Sucharita Kodali, a retail analyst at Forrester, said closing stores is a tough decision and not everyone has “the ample margins of Apple to absorb store closures.”
“For a store to turn out the lights on an entire chain overnight is drastic, disruptive and unprecedented – for customers, employees, suppliers and communities,” Kodali said.
For nonessential businesses staying open, Kodali thinks there’s a good chance they will be mandated to close in more states in the future.
“The downside, of course, is that they are accused of working against the social distancing norms now in place, and they would be considered bad corporate citizens,” she said.
Neil Saunders, managing director of retail consultancy Global Data, put it bluntly.
“They probably want to remain open to make money,” Saunders told USA TODAY, a move he said could be a mistake. “There is increasing pressure from staff and from the public for these kinds of retailers to justify why they are open.” nu//
Deborah Newman, a bankruptcy lawyer with Quinn Emanuel Urquhart & Sullivan, LLP, said the stores “staying open are concluding that the risks of closing now outweigh those of staying open.” Yet Newman, who is based in New York, said this “will likely change as more and more stores decide to close, and more and more Americans choose to stay home.”
Grocery stores with reduced hours
Hours can vary by location and the following are the latest hours at the time of posting. Check websites for your closest location to confirm. Some may also have automated phone messages if you call.
Aldi: 9 a.m. to 7 p.m. daily, but the company notes some stores may have limited hours to accommodate restocking and cleaning.
Albertsons: Stores are opening one hour later and closing one hour earlier to give staff time to restock shelves with food and other essential items, the company confirmed to The Arizona Republic, part of the USA TODAY Network.
Bashas’ Supermarkets: Hours are temporarily 6 a.m. to 9 p.m., but some may vary.
BI-LO: Stores will close nightly at 8 p.m. Also from 8 to 9 a.m. Monday through Friday, stores have set aside an hour for seniors and high-risk customers. The company said in a statement it “asks all customers to respect this time given to the elderly and other high-risk community members to allow them the comfort of purchasing necessary products in a safe environment.”
City Market: Temporary hours are 7 a.m. to 8 p.m. for the Kroger brand with locations in Colorado, Utah, New Mexico and Wyoming.
Dollar General: All stores dedicated first hour to senior shoppers; closing hour earlier than normal hours.
Fareway Meat & Grocery: Stores are open from 9 a.m. to 7 p.m. for the general public but until further notice, will open to shoppers 65 and older, expecting mothers and those with “increased susceptibility to serious illness” from 8 to 9 a.m. Monday through Saturday.
Food Town: 8 a.m. to 8 p.m., but the Texas-based retailer will open stores an hour early to allow those 65 and older to shop. Access to the store during the hour will require a government-issued state ID or Texas drivers license.
Fry’s Food Stores: 6 a.m. to 10 p.m.
Fresco y Más: Stores will close nightly at 8 p.m. Also from 8 to 9 a.m. Monday through Friday, stores have set aside an hour for seniors and high-risk customers.
Giant Eagle: The grocer said in a news release that starting Sunday, its flagship and Market District supermarkets will be open 7 a.m. to 10 p.m., seven days a week. All GetGo stores adjacent to supermarkets will mirror the supermarket hours.
Harveys Supermarket: Stores will close nightly at 8 p.m. Also from 8 to 9 a.m. Monday through Friday, stores have set aside an hour for seniors and high-risk customers.
H-E-B: All stores will be open 8 a.m. to 8 p.m. until further notice.
King Soopers:7 a.m. to 8 p.m.
Lidl: 8 a.m. to 8 p.m.
Northgate González Market: 8 a.m. to 8 p.m., but the Southern California Latino market has started a special hour of shopping for the disabled and seniors 65 and older from 7 to 8 a.m. at its 41 locations.
Pay-Less Markets: 7 a.m. to 10 p.m.
Publix: All stores will be open from 8 a.m. to 8 p.m. and pharmacy hours are 9 a.m. to 6 p.m. and regular hours Sunday. Starting March 24 and until further notice, Publix is designating Tuesday and Wednesday mornings from 7 to 8 a.m. for seniors 65 and over, the company said Thursday. Pharmacies also will open at 7 a.m. “Tuesdays and Wednesdays to serve our senior population,” the Florida-based retailer said.
QFC: 7 a.m. to 11 p.m.
Ralphs: 8 a.m. to 8 p.m.
Smith’s Food & Drug: 8 a.m. to 10 p.m.
Safeway: Stores are opening one hour later and closing one hour earlier to give staff time to restock shelves with food and other essential items, the company confirmed to The Arizona Republic, part of the USA TODAY Network.
Stater Bros. Markets: 8 a.m. to 9 p.m.
Stop & Shop: Temporary hours are 7:30 a.m. to 8 p.m., but starting Thursday the chain will open from 6 to 7:30 a.m. for customers over the age of 60, according to the Asbury Park Press, part of the USA TODAY Network.
Target: Stores will close no later than 9 p.m. local time starting March 18.
Tops: 6 a.m. to 11 p.m.Closing hours will remain the same at stores that already close at an earlier time.
Walmart: Starting March 18, stores will be openfrom 7 a.m. to 8:30 p.m. local time though stores that open later than 7 a.m. will continue their regular starting hours, Walmart said.
Wegmans: 7 a.m. to 10 p.m.
Winn-Dixie: Stores will close nightly at 8 p.m. Also from 8 to 9 a.m. Monday through Friday, stores have set aside an hour for seniors and high-risk customers. The company said in a statement it “asks all customers to respect this time given to the elderly and other high-risk community members to allow them the comfort of purchasing necessary products in a safe environment.”
Whole Foods Market: Stores will close up to two hours early, the company said in an update, which notes “stores will remain open for pickup (in stores that offer it), and we will continue to fulfill Prime delivery orders in an effort to meet unprecedented demand and ensure that people who need to remain at home can still get their groceries in a timely manner.” Also stores will let customers who are 60 and older shop one hour before opening to the public.
Other stores with reduced hours
Barnes & Noble: In an email Wednesday, the bookseller said it “reducing operating hours in all stores, and are prepared to react quickly to decisions from local and national officials that impact our stores and cafés.”
Bed Bath & Beyond: The retailer is temporarily closing 800 stores without health and beauty departments through April 3, but plans to keep approximately 700 “essential” stores open with reduced hours. The stores staying open are “essential” because they “sell health care, personal care, infant care, cleaning supplies, or food and beverages.”
Best Buy: Store hours were reduced March 18 to 10 a.m. to 6 p.m. local time, but the company says it “will revisit on an ongoing basis the decision to remain open with shorter hours.” Then on March 23, the company plans to use curbside pickup and limit access to stores, including only allowing 10 to 15 customers in at a time.
Big Lots: Stores are reserving first hour of each day for senior citizens and “those most vulnerable to this virus,” CEO Bruce Thorn said in an email to shoppers.
Conn’s HomePlus: Regular hours.
CVS: Regular hours.
Dollar General: All stores dedicated first hour to senior shoppers; closing hour earlier than normal hours.
GameStop: Beginning March 21, hours will be reduced to noon to 8 p.m. through March 29, the gaming retailer told USA TODAY Wednesday.
Lowe’s: Regular hours.
Office Depot: Stores remain open.
Staples: Starting Thursday, weekday hours will be reduced from 9 a.m. to 6 p.m.
Walgreens: Starting Thursday, most Walgreens locations, including 24-hour stores, will now be open from 9 a.m. until 9 p.m. until further notice, the company said in a news release. For stores with shorter operating hours than 9 a.m. until 9 p.m., visit the store locator for specific store and pharmacy hours. For locations with a 24-hour drive-thru pharmacy, the pharmacy drive-thru will remain open 24 hours. Pickup of other select products will also be available at drive-thru, the company said.
Coronavirus store closings: These retailers are temporarily closed
The following dates could change.
Abercrombie & Fitch: Stores are closed until March 28.
Adidas: All Adidas-owned and Reebok-owned stores are closed through March 29.
Aerie and American Eagle: Stores closed through March 27.
Ann Taylor: Stores including Loft and outlet stores closed through March 28.
Ashley Stewart: Stores are closed through March 29.
Athleta: Stores closed March 19 and will be closed for the next two weeks, the company announced.
AT&T: About 40% of company-owned retail stores closed nationwide and for stores that remain open, adjusted store hours are 11 a.m. to 7 p.m. local time. All stores will be closed on Sundays, the company said.
Banana Republic: Stores closed March 19 and will be closed for the next two weeks, the company announced.
Bed Bath & Beyond: The retailer is temporarily closing 800 stores without health and beauty departments through April 3, but plans to keep approximately 700 “essential” stores open with reduced hours.
Belk: Closed through March 30.
Build-A-Bear: Closed through April 2.
Calvin Klein: Stores closed until March 29.
Chico’s: Stores announced the immediate closure of stores for the next two weeks starting March 17.
Claire’s: Stores are closed through March 27.
Coach: All stores are closed through March 27, according to an email the company sent to its email list.
Crate & Barrel: All stores closed for two weeks starting 7 p.m. Tuesday but will be open from noon to 4 p.m. Wednesday, March 18 for pickup of existing orders.
Dick’s Sporting Goods: Stores closed March 18 and the plan is to reopen April 2, the company posted at www.dickssportinggoods.com/s/covid-19updates. However, curbside pickup will be available from 9 a.m. to 6 p.m. daily.
Disney: All U.S. stores closed starting March 17.
Five Below: Stores will close at 7 p.m. Thursday through “at least March 31,” the company said in an email late Wednesday.
Foot Locker: Stores are closed through March 31.
Forever 21: Stores are closed through March 30.
Fossil: Stores including outlet locations closed March 15 and the closings are “planned to last through March 28,” the company said.
Gap: Stores closed March 19 and will be closed for the next two weeks, the company announced.
Guess?, Inc.: Stores are closed through March 27.
Half Price Books: Stores are closed through March 31 for “in-person browsing” but will offer curbside pickup at most stores, the company said.
Hallmark: All company-owned stores are closing Wednesday and “projected to remain closed through April 1.”
IKEA: The furniture chain has temporarily closed all of its U.S. stores.
J.C. Penney: Stores closed starting March 18 and expected to reopen April 2.
J.Crew: Closed through March 28.
J.Jill: Stores are closed through March 27 and the company says they plan to reopen stores March 28.
Kate Spade: All stores closed through March 27.
Kohl’s: Stores will close 7 p.m. local time Thursday, March 19 and will remain closed through at least April 1.
Levi Strauss: All stores closed through March 27.
L’OCCITANE: Closed for two-week period.
lululemon: All North America and European stores are closed through March 27.
Lush: All 258 Lush retail stores in the U.S. and Canada are temporarily closed through March 29.
MAC Cosmetics: Free-standing stores are temporarily closed.
Microsoft: All stores are closed.
Neiman Marcus: Stores including Last call are closed through March 31.
Nike: The athletic apparel company announced U.S. stores are closed through March 27.
Old Navy: Stores closed March 19 and will be closed for the next two weeks, the company announced.
Origins: Stores closed through March 29.
Party City: Stores are closed through March 31.
Patagonia: Stores closed March 13, and the company said it will reassess the situation on March 27 and provide an update.
Pottery Barn: Stores are closed and plan to reopen April 2.
Ralph Lauren: Stores are closed March 18 and through April 1.
Reebok: All Reebok-owned stores are closed through March 29.
REI: The company’s 162 locations are closed through March 27.
Saks Fifth Avenue: Stores, including Saks OFF 5TH locations, are expected to “remain closed for two weeks, unless otherwise instructed by government or public health officials, and we will reassess operations at that time,” Hudson’s Bay Company, the company’s parent company, said Tuesday.
Sephora: Stores closed March 17 and expected to remain closed through April 3.
Shoe Carnival: Stores closed through April 2.
Skechers: Stores closed through March 28.
Soma: The chain’s parent company, Chico’s, announced the immediate closure of stores for the next two weeks starting March 17.
Sprint: Approximately 71% of stores are closed.
Stuart Weitzman: All stores closed through March 27.
Tailored Brands: The company’s brands, include Men’s Wearhouse, Jos. A. Bank, Moores Clothing for Men and K&G, are closed through March 28, the company announced. E-commerce fulfillment centers will close March 20 through at least March 28.
T-Mobile: The company says 80% of stores are closed through at least March 31 and the remaining stores are operating on reduced hours from 10 a.m. to 6 p.m. local time.
Tommy Hilfiger: All stores are closed until March 29.
Tory Burch: Stores closed through March 29.
Ulta Beauty: All stores will close starting at 6 p.m. Thursday, March 19 until at least March 31, the company announced Tuesday. A list of stores, which are already temporarily closed, is available at www.ulta.com/storeupdates.
Under Armour: Stores are closed through March 28.
UNIQLO: Closed until further notice.
Urban Outfitters: The company’s stores – including Anthropologie, Free People, Terrain and Urban Outfitters namesake stores – are closed until at least March 28 because of the coronavirus, the company announced.
VF Corporation: Closed through April 5.
Warby Parker: Stores closed through March 27.
West Elm: Stores are closed and plan to reopen April 2.
White House Black Market: The chain’s parent company, Chico’s, announced the immediate closure of stores for the next two weeks starting March 17.
Williams-Sonoma: Stores plan to reopen April 2.
Contributing: Coral Murphy, USA TODAY.
Follow USA TODAY reporter Kelly Tyko on Twitter: @KellyTyko